Mercy Support Services Adds Two Members To Board of Directors

photo of Bob Olson

         Bob Olson

Two Local Business Leaders Added To Volunteer Board

Mercy Support Services has added two local business leaders to its Board of Directors. Nancy Ulrich-Suddath, President of Ulrich Research Services, and Bob Olson, Director of the Thrasher-Horne Center Conference Center, were elected to the Mercy Board for three-year terms beginning in 2018.

During Olson’s tenure at the Thrasher-Horne Center, there has been an increase from 40 events per year to more than 250 events today. Sales have increased by more than 145% under his leadership, and he has been responsible for building and nurturing important community partnerships. Olson also has served as the Chair of the Clay County Chamber of Commerce since October 2017 and has been a member of the Chamber Board since 2014. He also has many years of service in the community as part of the Food Pantry of Green Cove Springs, the Clay County Tourist Development Council, and Youth Soccer. 

Olson retired as a Commander of the US Coast Guard in December 2007 following a distinguished 31-year military career. He holds a B.S. degree from the University of Maryland and a Master’s in Public Administration from George Mason University. He and his wife, Leslie, live in Clay County and have three daughters.

A 40-year veteran in marketing research, Ulrich is the founder of Ulrich Research in Orange Park, which she opened in 1981. Together with partner Jim Flagg, she opened Concepts in Focus, a specialized focus group facility for conducting consumer and business research. To date, they have conducted more than 5,000 studies to detect hidden attitudes and opinions on products and services. Clients include companies of all sizes, from small entrepreneurial start-ups to Fortune 100s. 

photo of Nancy Ulrich-Suddath

Nancy Ulrich-Suddath

Ulrich-Suddath has years of expertise in qualitative research. She has conducted thousands of focus groups and research sessions in many industries, especially non-profits and healthcare. Under her leadership, Ulrich Research has been honored for its commitment to the Clay County community, including recognition by the Economic Development Council, Girl Scouts Gateway Council Woman of Distinction Award, Woman Business Owner of the Year from the Women Business Owners of North Florida, and Business Person of the Year for the Clay County Chamber of Commerce. 

She is an avid volunteer, serving as the past President of Rotary Club of Orange Park Sunrise and on the boards of the American Cancer Society, Gateway Girl Scout Council and as District Chair for Boy Scouts in Black Creek. She is a founding member of the local chapter of the American Marketing Association.

Ulrich-Suddath has two adult children and three grandchildren. She and her husband, George Suddath, live in Clay County.

Mercy Support Services is a non-profit agency that assists families experiencing financial difficulties and helping them to achieve self-sufficiency. Mercy coordinates with many other non-profit agencies in the region to assist those in need and reduce duplication of services. Through its call center, Mercy assigns each family a Care Coach to guide them through the process and help them achieve self-sufficiency. Visit the website at


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