MERCY STAFF LEADERSHIP
R. Patrick Hayle
Executive Director and CEO
In 1997, Patrick joined the City Rescue Mission where he served in various capacities, eventually assuming the role of Executive Director and CEO in 2003. He left in 2010 and enjoyed a brief period of semi-retirement while doing consulting work with his wife. Having been a Clay County resident for 21 years, and knowing the need for improvement in homeless conditions here, Patrick now serves as Executive Director and CEO at Mercy Support Services. His experience and leadership in the community have produced growth and a vision for Mercy that has a major impact in Clay County.
Director of Operations
Dena Collins has been a Jacksonville/Orange Park native for 45 years. Coming from corporate America to the Mercy family in 2017, she brings extensive administrative leadership skills. Also deeply involved in ministry leadership and missions over the last 16+ years, she directly oversees the Programs of Mercy – the client call center, intake and screening, rapid re-housing, eviction prevention program, self-sufficiency program, and care coach training.
Director of Development
Jeff Boyer began his relationship with Mercy Support Services as a volunteer in March, 2016, and joined the staff in January 2017. He retired from the YMCA of Florida’s First Coast in June, 2011 as Chief Operation Officer. He was integral in the growth of the YMCA in Clay County, including the expansion of the Dye-Clay YMCA and the development of the Barco-Newton YMCA in Fleming Island. Jeff’s position includes direct oversight of Marketing and Development. He believes “we should help make a difference in the lives of others with basic needs – a roof over their heads, food, clothing and support of someone who cares.”
Assistant Development Director
JoLynn's entire life has been associated with the United States Military. Growing up as an Army brat; then marrying her Navy service member, she has moved 14 times, and has a world of experiences with different parts of the country and different walks of life. With a Marketing Degree in Business Administration, JoLynn’s corporate work experience includes Media Buying, Radio Sales and being the Marketing Manager at Thrasher-Horne Center. She has volunteered for almost 30 years putting together events for various organizations including Mercy Support Services since 2015. She also continues to teach fitness classes. JoLynn feels humbled and grateful to be a part of Mercy’s Christ-centered mission of helping people in need in Clay County.
Melissa has had a sincere passion for the issues surrounding homelessness in Clay County families since her 12 years of working as the homeless advocate for the Clay County school system. She brings extensive knowledge of the issues and a personal rapport with the clients that helps her to be the perfect choice in helping to manage the growing programs and needs. From initial intake, evaluations and the details of daily management for the families in residence, Melissa is a cheerful addition to our Mercy family!
Laura, a mom of two amazing kids, and her husband Adam have been in full time ministry for over 14 years. As Charleston, SC natives, they moved to Orange Park in 2017 to follow the call of God to Journey Church where she serves on the creative, prayer and kids ministries. She is passionate about serving others so they can experience the tangible, vast, and intimate love of Christ. Laura joined the Mercy staff August of this year as Program Assistant. Her level of integrity, faith and tremendous work ethic have proven to be a wonderful addition to our team! She helps us in handling the onslaught of COVID cases, working with the Call Center and Programs.
With a diverse background in marketing, business development, and community relations, Sophie has created incentive programs for JAA as well as being VP of Compliance for a Healthy Products company. She was brought in as Project Manager for Recovering Clay, a special project to help Hurricane Irma victims, and fell in love with the Mercy’s mission. She was hired as Administrative Assistant to the CEO in 2018. She now assists the development team with Communications She also has been a licensed artist and designer with her own business online since 2015.
Phyllis is the CEO and Founder of Phyllis M Simpson, LLC, a Christian transformational life coach and leadership development consulting business. She is a servant-leader, entrepreneur in the personal and professional development industry, passionate about making a difference in the lives of others. As an Executive Director of The John Maxwell Team, Phyllis is a Maxwell Method Certified DISC Consultant and is certified to coach, speak, train and facilitate in the area of leadership development, personal growth and professional skills. She has over 30 years of experience in HR and holds a BA in Interpersonal Group Communication from Trinity International University, Deerfield, Illinois. She is an ordained commissioned minister of the Gospel of Jesus Christ with a Doctorate of Ministry Degree. She is a cheerful addition to our first-resonder team!
Born and raised in Clay County, Brandi has a passion for helping others which led her to pursue a bachelor’s degree in Psychology from the University of Florida. As a single mother working her way through school, she has become a “jack of all trades” but says she has found her purpose here at Mercy. Our newest addition to the Mercy team, Brandi is excited to develop our volunteer program, ministry partners, social media, and donor management system. Brandi also serves at Highpoint Community Church as assistant worship leader and spends the remainder of her free time on the football field with her son.
Mary Joy Fiore
Lead Care Agent
Mary Joy has volunteered for Mercy Support Services alongside her husband, Tony since 2017. She recently transitioned on staff as a call center care agent. Mary Joy assesses phone calls from our local community in need of spiritual or financial assistance; all while maintaining Mercy’s core values of self sufficiency. As an Orange Park native, Mary Joy has worked with local churches in the Jacksonville and Orange Park community helping to pursue the Kingdom of God. She is an advocate for youth ministry and has served faithfully as a Youth leader at the Celebration Northside center. Mary Joy enjoys spending her free time paddle boarding and exploring many of the beautiful State Parks and crystal clear springs. She is honored to be a part of the Mercy team and serve the Clay County community.