MERCY STAFF

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R. Patrick Hayle

Executive Director and CEO
In 1997, Patrick joined the City Rescue Mission where he served in various capacities, eventually assuming the role of Executive Director and CEO in 2003. He left in 2010 and enjoyed a brief period of semi-retirement while doing consulting work with his wife. Having been a Clay County resident for 21 years, and knowing the need for improvement in homeless conditions here, Patrick now serves as Executive Director and CEO at Mercy Support Services. His experience and leadership in the community have produced growth and a vision for Mercy that has a major impact in Clay County.
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Phyllis Simpson

Growth and Enrichment Manager/Interim Programs Manager
Dr. Phyllis joined the Mercy team in 2020. She is as a servant leader, passionate about making a difference in the lives of others, empowering them to discover their potential, passion, and purpose. Dr. Phyllis is an ordained minister of the Gospel of Christ, has a Doctorate of Philosophy in Clinical Christian Counseling from Jacksonville Theological Seminary (JTS), Licensed Clinical Pastoral Counselor from National Christian Counselors Association (N.C.C.A.), credentialed in Transformational Life Coaching, through Dream Mentors International, Orange Park, Florida, is a Maxwell Method Certified DISC Consultant through the Maxwell Leadership Certified Team and holds a BA in Interpersonal Group Communication from Trinity International University, Deerfield, Illinois.
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Melissa Whitaker

Development Associate
Melissa has had a sincere passion for the issues surrounding homelessness in Clay County since her 12 years of working as the homeless advocate for the School District of Clay County, as well as her involvement with Mercy at its very inception. She brings extensive knowledge of the issues and a personal rapport with the clients that helps her to be the perfect choice in helping to manage the growing programs and needs. Melissa is a cheerful addition to our Mercy family, overseeing the Resource and Referral Call Center, Self-Sufficiency, Rapid Rehousing, and Eviction Prevention Programs.

Carmen Queen

Development Associate
Carmen Queen and her husband moved to Clay County, Florida in 2001. She has a passion for serving locally and meeting the needs of others. Leaving her dispatching position from a police department in 2000, Carmen chose to stay at home to raise their six children for over 20 years while volunteering routinely at churches, schools, missions, and youth groups. Upon returning back to work, Carmen wanted to put her efforts with a stable, Christ centered organization that makes a difference in the lives of individuals committed to working towards a stable life. Carmen was excited to join the Mercy family and hopes everyone in Clay County would commit to being on Mission with Mercy to help lessen the effects of poverty that is prevalent in our community.
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Danielle Bridges

Program Associate
Danielle Bridges was born and raised in Jacksonville. At the age of 13, she moved to Clay County where she graduated from Middleburg High School and met her husband. Danielle and her husband have two children and still reside in Clay County. Danielle has over 20 years’ experience in the administrative and customer service industries. Her leadership skills were honed in both corporate and church ministry environments. She has a passion for loving people with a sincere heart and honoring Jesus in all she does. These characteristics will service the Mercy team and Clay County community well as she takes on the task of Program Associate.
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Dena Collins

Director of Operations
Dena Collins has been a Jacksonville/Orange Park native for 49 years. Coming from corporate America to the Mercy family in 2017, she brings extensive administrative and leadership skills. Also deeply involved in ministry leadership and missions over the last 16+ years, she handles the day-to-day operations of the organization, staff relations/development, CEO support, and HR.
Jeff Boyer

Jeff Boyer

Director of Development
Jeff Boyer began his relationship with Mercy Support Services as a volunteer in March, 2016, and joined the staff in January 2017. He retired from the YMCA of Florida’s First Coast in June, 2011 as Chief Operation Officer. He was integral in the growth of the YMCA in Clay County, including the expansion of the Dye-Clay YMCA and the development of the Barco-Newton YMCA in Fleming Island. Jeff’s position includes direct oversight of Marketing and Development. He believes “we should help make a difference in the lives of others with basic needs – a roof over their heads, food, clothing and support of someone who cares.”
JoLynn Carter

JoLynn Carter

Assistant Director of Development
JoLynn's entire life has been associated with the United States Military. Growing up as an Army brat; then marrying a Navy sailor, she has moved 14 times, and has a world of experiences with different parts of the country and different walks of life. With a Marketing Degree in Business Administration, JoLynn’s corporate work experience includes Media Buying, Radio Sales and being the Marketing Manager at Thrasher-Horne Center. She has volunteered for almost 30 years putting together events for various organizations including Mercy Support Services since 2015. She also continues to teach fitness classes. JoLynn feels humbled and grateful to be a part of Mercy’s Christ-centered mission of helping people in need in Clay County.
Una Baker Brown

Una Baker Brown

Executive Assistant
Una officially joined the Mercy Support Services staff after volunteering as a Financial Coach, working closely with Program staff and alongside clients in the student and self-sufficiency programs. With over 28 years of residency in the Clay/Duval County area, Una brings a deep-rooted connection to our community. She has a passion for seeing people walk in freedom – financial freedom, the freedom that comes from walking with the Lord, and the freedom of knowing and walking in one’s purpose. Una loves working and serving others in her community. She volunteers with and is on the board of Seeds of Love Ministry, another local non-profit that serves at numerous events in the area and finds spiritual nourishment and growth at Journey Church where she worships. Her business, Legacy Tax Consulting, specializes in helping local businesses with Florida sales taxes, her specialty after working for many years with the Florida Department of Revenue. When not working and serving, Una cherishes time with her family, whether engaging in activities, traveling or simply enjoying quality time together.
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Brandi Tuck

Program Associate
Brandi Tuck has lived in Orange Park, Florida her entire life and is a loving mother of two. She is a graduate from Florida State College with an Associate Degree of Arts in Supervision and Management. She is very active in her community and loves to help people. Brandi is the co-founder of Seeds of Love Ministry- a nonprofit organization that strives to be soul changers by planting seeds of God's love throughout the community. Brandi is excited to be a part of the Mercy team where she can live out her calling of serving God by helping those in need.