Mercy FAQ’s - Frequently Asked Questions

Q: Who should call Mercy?

A: Our office receives calls from people seeking help in many areas, including utilities, rent, mortgage, medical needs, food, clothing, evictions, veterans assistance, and more. Those needing assistance which falls within the scope of our programs are further assessed by one of our Program Associates and then if applicable, proceed through our program application process. If we are unable to help them with our internal programs, we do our very best to provide them with resources to the many partnering non-profits that can  best serve their need.

Q: Can I stop by the new location and receive assistance?

A: Unfortunately, no. Due to staffing limitations and the demands for services, we do not take walk-ins. Please call 904-297-4052 to set up a personal appointment so we can take the time necessary to assess your situation and determine the best resources to meet your needs.

Q: How are you different from an overnight shelter?

A: Mercy Support Services and the future Mercy Village are NOT an overnight or emergency shelter facility. Our temporary supportive Program housing is only provided for Self-Sufficiency Program (SSP) participants who apply and are accepted into our high-demand, accountability program. One of the main goals during their time in program is to secure permanent housing upon Program graduation. We help them to prepare for that goal during their time with us.

Q: How do I know if I qualify for your services?

A: There are several factors to consider, and each case is unique so we recommend you call our office at 904-297-4052 and our Program Associates can assess your case.

Q: What do you offer for students that are circumstantially in need?

A: As we move through our phases and establish our new Mercy Village operations, we anticipate the full implementation of our Student Self-Sufficiency program. This initiative will give our community the opportunity to address the nearly 1,000 students without a permanent address in our County. The village will hold a college dorm setup in our building plans for students, male and female, ages 18 and up.

Q: How can I help?

A: Those who have a heart for Mercy may volunteer in several different areas. We need volunteers for our event committees, who meet throughout the year to plan our Night of Hope Gala and our Golf Tournament. We also need Program coaches to walk alongside our clients during their time in our Program. From time to time, we also have volunteer needs administratively and in other operational capacities. As Mercy Village comes to fruition, the areas and need for volunteers will surely grow as we strive to offer even more services to our clients and community. “The harvest is plentiful, but the workers are few.” – Matthew 9:37. The opportunities to serve are endless! Contact Melissa at to share your gifts and talents. *Mercy provides thorough training to anyone desiring to be a Program Coach.