Mercy FAQ’s - Frequently Asked Questions

Q: Who should call Mercy?

A: Our Call Center agents take calls from people seeking help in many areas, including utilities, rent, mortgage, medical needs, food, clothing, evictions, veterans assistance, and more. Those needing assistance which falls within the scope of our programs are assigned to a Care Coach. If we are unable to help them with our internal programs, we can always provide them with resources to the many partnering non-profits that can serve them better.

Q: Can I stop by the new location and receive assistance?

A: No. Due to staffing limitations and the demands for services, we do not take walk-ins. Please call 904-297-4052 to set up a personal appointment so we can take the time necessary to assess your case and find the best resources to fit your needs.

Q: How are you different from an overnight shelter?

A: Mercy Support Services and the future Mercy Village are NOT an overnight shelter facility. Short-term housing will be provided for Self-Sufficiency Program (SSP) participants who apply and are accepted into our high-demand, accountability program for 3 – 6 months.  After program completion, we help them find permanent housing. A limited number of apartments within Mercy Village will be used for this program. All other apartments will be rentals that are made available to the community.

Q: How do I know if I qualify for your services?

A: There are several factors to consider and each case is unique so we recommend you call our help line at 904-297-4052 and our Call Center agents can assess your case.

Q: With the planned Mercy Village, what is your target “renter,” i.e., vets, teens, seniors, families, etc.?

A: All the above. Graduates from Mercy’s Self-Sufficiency Program will be our primary target renters and our secondary target renters will focus on providing affordable housing for Veterans, seniors and working families within our Clay County community.

Q: What do you offer for students that are homeless?

A: As we move through our phases and establish our new Mercy Village operations, we anticipate the creation of a Student Self-Sufficiency program. This is an opportunity to help in addressing the 1,000 students without a permanent address in our County by including a college dorm setup in our building plans on a first floor in one block (4 bedrooms/2 bathrooms) for young men and young women, 18 and up.

Q: How can I help?

A: Those who have a heart for Mercy may volunteer in several different areas. We need volunteers for our event committees, who meet throughout the year to plan our Night of Hope Gala and our Golf Tournament, coaching and ministering to our residential clients, and other operational capacities. As Mercy Village comes to fruition, the areas and need for volunteers will surely grow as we strive to offer even more services to our clients and community. The possibilities are endless! Contact Melissa at mwhitaker@mercysupportservices.org to share your gifts and talents. We also offer seasonal training classes for those who wish to be a Care Coach.