Q: Who should call Mercy?

A: Individuals who need assistance in areas that fall within the scope of our internal programs. Our programs are primarily focused on supportive housing, eviction prevention, financial coaching, utility assistance, and rental assistance. Those needing assistance with areas outside of our scope will be given resources to the many partnering non-profits that can best serve those needs.


Q: Does Mercy Support Services take walk-ins?

A: No. We do not take walk-ins, we are by appointment only. Please call 904-297-4052 to set up a personal appointment.


Q: Is Mercy Support Services a overnight shelter?

A: Mercy Support Services is not a homeless shelter.


Q: How do I know if I qualify for your services?

A: We recommend calling 904-297-4052 and one of our Program Associates will assess your case and your needs to determine if you qualify for one of our programs, or how we can assist your needs being fulfilled.


Q: How can I help?

A: Mercy Support Services is able to help more people with every new financial partner, and every new volunteer. Mercy asks individuals to consider giving monetarily to support our impact in the community, and to consider giving their time to volunteer in several different areas where we have needs. For more information about volunteer opportunities, please call 904-297-4052 or fill out our volunteer form at